The communication consultancy built
on proactive partnership

Suzanne brings over 25 years of consultancy experience in leadership and change communications. A strong advocate for applying psychology and behavioural science—using models such as ADKAR, EAST, and Nudge—she helps organisations drive sustainable change and achieve measurable impact. Suzanne’s expertise spans complex transformations, from high-stakes events like M&As to ongoing initiatives such as cultural evolution and digital transformation. She also specialises in leadership communications, supporting senior leaders with everything from executive coaching and impactful speeches to organisation-wide cascades that ensure clarity, alignment, and buy-in that rally support for key decisions and change initiatives.  

Matt has spent more than 20 years transforming how companies communicate with their employees, turning abstract business priorities into tangible value propositions that resonate. Whether it's bringing vision and culture to life or helping employees understand and make the most of their benefits, Matt is passionate about doing work that truly makes a difference. That’s why he and Katie founded IC Partners: to do great work with great people without barriers or any of the red tape that comes with big corporate setups! Matt brings energy, curiosity, and a can-do mindset to every challenge, making complex topics clear and helping organisations build trust, engagement, and real impact.

Lee is a pioneer in internal communication and employee experience, with a 35+ year track record. He co-founded Gatehouse and The EX Space, co-created State of the Sector—the global IC benchmark—and shaped the profession’s learning agenda. A Fellow of both IoIC and CIPR, and holder of an MSc in Corporate Communication & Reputation Management, he’s advised senior leaders worldwide and led award-winning teams in a variety of organisations. As Strategy Partner with IC Partners, Lee is helping organisations put people—and purpose—at the centre of communication. 

Jill draws on 20+ years in total rewards to craft clear, engaging benefits communications for Fortune 500 employers, benefits vendors, and nonprofits. She’s passionate about connecting the dots between real life and the benefits supporting it—making complex topics feel simple, human, and relevant. A Portland-based Midwesterner, she’s guided creatively by her Shih Tzu, Little Joe, who works strictly for snacks and belly rubs.

Gary brings a mix of B2C and B2B brand marketing know-how and creative thinking to solve complex internal communication challenges with clear, engaging content. With over 30 years of experience across sectors and channels, Gary knows how to shape messages that truly connect. His focus is on creating work that resonates with people, brings ideas to life, and makes the employee experience feel as exciting and immersive as a standout brand campaign.

Katie keeps things running smoothly behind the scenes. From finances and IT to contracting and people, she’s the one who makes sure the right systems are in place so the team can focus on doing great work. With a background in communications, Katie also oversees our marketing efforts, making sure that our voice is as clear and purposeful as the work we deliver for clients. 

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Tony is a seasoned creative director with tons of experience leading creative teams and bringing big ideas to life across print, digital, and film. He’s got a mix of creativity and deep design know-how, which he uses to help employees connect with the messages that really matter. With a background in publishing and editorial design, Tony is all about the details. Nothing slips through the cracks and clients know they can count on him for smart, polished creative that delivers real results, every time.

Pieter is an award-winning art director, who’s been creating and directing marketing and branding campaigns for almost 30 years. He’s a true integrated creative, bringing digital, print and brand experiences together to create great work that’s both compelling and effective. Over the years, Pieter has worked with household brands including Samsung, Mercedes, Emirates, Google and Virgin Media, for which he won the Drum Marketing Award for Best Re-Brand and Launch.

Elle lifts frontline voices onto the leadership agenda and makes strategy sexy! She dreams and delivers content for everything from print to podcasts, storytelling to speechwriting, film to animation, op-eds to thought leadership and everything wordy in between. With 15 years in the internal communication and employee experience industry, Elle makes communications sing by listening intently and evolving curiously.

Daria is a graphic designer with experience in both agency and in-house environments. She specialises in visual identity and branding, with a keen eye for detail and a strong sense of aesthetics. Fluent in the language of colour, typography, and layout, Daria brings concepts to life through thoughtful design and artistic expression.

Ciaran is a freelance senior creative with over 15 years’ experience across branding, UX design, art direction and motion. A keen storyteller, Ciaran’s work aims to uncover the visual and verbal threads that connect and resonate with audiences. Known for his bold ideas and thoughtful execution, Ciaran blends strategy with creativity to craft brand communications and experiences that are both distinctive and deeply human.

Caity is a journalist by training, a communicator at heart, and a bit of a systems nerd by nature. Over the past decade, she has helped brands like OpenAI, Meta, Google, Samsung, and Charles Schwab bring clarity to the complex — whether it’s a communication strategy, brand storytelling, or web builds that actually work. At IC Partners, Caity partners closely with clients to turn big picture thinking into real world action – all with thoughtful planning, a dose of curiosity, and a healthy respect for deadlines.

Barbara brings over 30 years of experience in market research, with a focus on qualitative insights. She’s supported global clients across healthcare, finance, telecoms, and media – shaping everything from brand perception to product and service launches. After beginning her career in the UK, she returned to Germany to found her own consulting and research company. With a BA in Humanities and specialist training in NLP and the Psychology of Choice, Barbara brings both rigour and empathy to her work. She believes all data tells a human story, and she uses those insights that help clients drive more meaningful connections.

We’re always looking for brilliant humans to join our team of HR and reward communication experts. If you love what you do and want to collaborate with awesome clients, we want to hear from you. Our approach is fluid and flexible, shaped by our clients’ needs; and the same applies to the way we're building our team. So, whether you’re looking for permanent or contract, hybrid or fully remote, part-time, or full-time, we’re open to discussing what works best for you.

Email katie.frost@ic.partners to start the conversation.